wrote in message
>I have a piece of I want to use for a trip in a week or so. I used this
> bag one time and apparently snow/rocks got lodged and both wheels wore
> down unevenly. I went to a luggage store and they said it wasn't
> covered under warranty and it would be $60 plus an expedite fee to get
> it in less than 2 weeks (even though they repair them onsite). I
> thought for 2 $3 wheels, that was excessive. I took apart the bag (it
> has screw construction- it is a Dakota MTX). My question is how do you
> get the wheels off? They look like they are riveted, but it is hard to
> tell. It could be some other kind of fastener.
This does not help you, but I twice wore out the wheels on a Samsonite bag
and they were replaced free. I just had to call a Samsonite freephone number
(in the UK in my case), tell them the model number, and they posted out
replacements free of charge - the whole assembly, not just the wheels.
There were no questions about warranties, etc. The bag was about 5 years old
first time it happened, maybe 8 years old second time. The rest of the very
strong bag finally died this year, after about 10 years and hundreds of
flights and many other trips.
$60 for simple spares sounds like a "don't buy this brand" warning. >> Stay informed about: How to replace wheels on luggage